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Terms and Conditions

As from July 2017 we have had to increase the cost of our courses due to new legislation that require us to pay VAT on all our short courses (day, evening and one week). We have tried to keep this price increase to a minimum but any additional increase must be paid by the customer, most notably against any gift vouchers that are redeemed that may reflect old prices.

BOOKING & CANCELLATION POLICY FOR SHORT COOKERY COURSES

  1. Short Cookery Courses refer to all Evening, 1 Day, Week Long Courses, & Pop-Up Restaurant Nights.
  2. The course fee for Short Courses must be paid in full at the time of booking. Short Course fees cannot be paid upon arrival for participation on a course. Dublin Cookery School can only reserve a place on a course once full payment of course fees has been made at which point we will confirm the booking with an Order Confirmation email. Should the course of your choice be fully booked, there will be an option to be placed on a waiting list.
  3. If a Short Course cancellation request is received at least 28 days before the start of a Short Course, your fee will be transferred into a credit amount without penalty. If a Short cancellation request is received 14 – 27 days before the start of a Short Course, your course fee will be transferred into a credit amount minus a €10 administration fee. If a Short Course Cancellation request is received less than 14 days before the start of a Short Course, your course fee will be transferred into a credit amount minus a €25 administration fee. All credit amounts minus the administration fee will be turned into Dublin Cookery School Gift Vouchers. Dublin Cookery School does not issue cash or credit card refunds for cancelled courses. Short Course cancellation requests must be made over the phone with a member of Dublin Cookery School’s Administration team. No cancellation requests may be made within 24 hours of a Short Course booking; at this point in time no credit or refund will be possible.
  4. A Short Course booking may be deferred to another course without penalty if at least 28 day notice is given. If 14 – 27 days notice is given before the start of the course, deferrals will be subject to a €10 administration fee. If, however, a deferral for a Short Course is requested less than 14 days before the start of the course, the course deferral will be subject to a €25 administration fee. Short Course deferral requests must be made over the phone with a member of Dublin Cookery School’s Administration team. No deferral requests may be made within 24 hours of a Short Course booking; at this point in time no credit or refund will be possible.
  5. Administration fees for both cancellations and deferrals are calculated on a per attendee
  6. Note that if you cannot make a course that you have booked you are more than welcome to send someone in your place (16 years or older). Just let us know that we should be expecting them.
  7. If a person that is booked on a course fails to attend for any reason, they are not entitled to a refund or a deferral to another course.
  8. Travel or accommodation costs relating to a cancelled or rescheduled cookery course are the sole responsibility of the student. Dublin Cookery School will not reimburse any travel or accommodation costs that were lost due to a cancelled or rescheduled cookery course.
  9. If you have been booked onto a course as a gift, all provisions set out in our Terms & Conditions still apply.

BOOKING & CANCELLATION POLICY FOR CERTIFICATE COURSES

  1. The 12 Week Certificate Course requires a deposit equivalent to 10% of the full course tuition in order to reserve a place in the program. The tuition balance is due 8 weeks prior to the start of the course.
  2. The 4 Week Certificate course requires a deposit of €750 in order to reserve a place in the program. The tuition balance is due 8 weeks prior to the start of the course.
  3. Dublin Cookery School can only guarantee a place on a Certificate Course once the full tuition amount for the course has been paid which will be acknowledged with an Official Receipt of full tuition payment. Should the course of your choice be fully booked, there will be an option to be placed on a waiting list.
  4. If written Notice of Cancellation is received at least 8 weeks before the start of a Certificate Course, any amount paid towards the full course tuition will be refunded minus the course deposit amount. If written Notice of Cancellation is received within 8 weeks of the Certificate Course start date, the full course tuition will be refunded minus the course deposit amount and 10 % of the total course tuition fee to cover administrative costs.
  5. Should you wish to transfer your reserved place on a Certificate Course to a course date in the future rather than cancel your booking outright, we will transfer your course deposit and any tuition amount paid to that future date. A Certificate Course Deferral made less than 8 weeks before the start of a Certificate Course is subject to an administration fee equivalent to 2% of the total tuition amount. Arrangements for course deferrals must be made over the phone.
  6. Withdrawal from a Certificate Course due to illness, travel difficulties, or any other reason does not lead to any form of refund. If the student leaves a Certificate Course prior to completion of the course, he or she forfeits his place as well as all fees paid. Personal and/or travel insurance is highly recommended to cover you not being able to attend or complete a course.

CERTIFICATE PROGRAM TRIAL COURSES 

  1. Full payment for the Trial Course must be made at the time of booking.
  2. The full cost of a Trial Course up to a maximum of €180 will be deducted from the final payment of the student’s Certificate Course tuition balance.
  3. The value of the Trial Course remains eligible for use as a credit against a student’s Certificate Course tuition for a period of 12 months following the date the Trial Course was taken.
  4. Should someone choose not to enroll in a Certificate course following the Trial Course, the individual will not be entitled to a refund.
  5. Only 1x Trial Course is available per person.
  6. Trial Courses must be claimed prior to the commencement of the student’s Certificate Course.
  7. Trial Courses are subject to availability and our full Terms & Conditions.
  8. Accommodation and any other costs are excluded from the Trial Course offer.

BOOKING & CANCELLATION POLICY FOR SPECIAL EVENTS

  1. Events within this section include Private Event bookings, Corporate Event bookings, and Venue Hires. Venue Hires may be subject to additional Terms and Conditions which will be outlined in individual contracts.
  2. Events require a deposit equivalent to 50% of the estimated Event cost in order to reserve the date requested at which point we will confirm the reservation with an Official Receipt of Deposit. The remaining amount will be due by 5:00 PM on the first business day following the Event date.
  3. If Dublin Cookery School does not receive the remaining balance payment for a Special Event 14 days after the Event date, a late fee equivalent to 10% of the total Event cost will be added to the final invoice.
  4. Details regarding Events including number of participants, dietary requirements, and menu must be confirmed at least 10 days prior to the Event. The final Event cost quoted at this time will be applied when calculating the outstanding balance due even if the actual number of participants attending the Event drops.
  5. If written Notice of Cancellation is received at least 28 days before the Event date, your deposit will be refunded minus an administration fee equivalent to 10% of the total Event cost. If, however, written Notice of Cancellation is received less than 28 days before the Event date, the deposit will be non-refundable.
  6. Reserved Events may be transferred to another date if at least 28 days notice is given before the initially planned Event date. If an Event date transfer is requested 7-28 days before the Event date, a €200 administration fee will be added to the final invoice. Event date transfers requested less than 7 days before an Event date cannot be accommodated and the deposit will be forfeited. Arrangements for Event date transfers must be made over the phone. 

BOOKING & CANCELLATION POLICY FOR CATERING EVENTS

  1. Catering Events in this section apply to all Catering related services including pick-up and drop-off Catering bookings as well as on-site Catering Events requiring service staff. Weddings may be subject to additional Terms and Conditions which will be outlined in individual contracts.
  2. Catering bookings require a deposit equivalent to 50% of the Catering Event cost in order to reserve the date requested at which point we will confirm the booking with an Official Receipt of Deposit. The remaining amount will be due 28 days prior to the Catering Event date unless otherwise stipulated during the planning of a Special Event. Details regarding Catering Events including number of guests, dietary requirements, and menu must be confirmed at this time.
  3. Deposits for Catering Events are non-refundable.
  4. Reserved Catering Events may be transferred to another date if at least 28 days notice is given before the initially planned Catering Event date. If a Catering Event date transfer is requested 7-28 days before the Catering Event date, a €200 administration fee will be added to their final invoice. Event date transfers requested less than 7 days before a Catering Event date cannot be accommodated and the deposit will be forfeited. Arrangements for Catering Event date transfers must be made over the phone.
  5. Venue and equipment rentals for Catering Events are the sole responsibility of the customer.
  6. Insurance for on-site Catering Events is the full responsibility of the customer.

PAYMENT

  1. Card payments can be made by DEBIT CARD, VISA OR MASTERCARD (we do not accept AMEX) through our online booking system or by authorisation (verbal or written) through the office. Cheques are not accepted by Dublin Cookery School.

CANCELLATION OF COURSE DATES & FEES

  1. Dublin Cookery School reserves the right to alter the timing or content of any course, to substitute any teacher, or to cancel a course at any time.
  2. Dublin Cookery School reserves the right to make alterations to all course fees and dates published in brochures or online.
  3. In the event that such changes occur, notification will be given to all affected students as soon as possible.
  4. In the event that a course is cancelled by Dublin Cookery School, the course will be refunded in full if the course payment was made by cash or credit card. Alternately, a credit may be applied to a future course, as per the customer’s request. If the booking was made using a Gift Voucher, the Gift Voucher will be credited with the original payment amount.

HEALTH & SAFETY

  1. In the interests of both hygiene and safety, students and guests are advised to wear covered, low-heeled shoes with a non-slip sole within the Hands-On kitchen area at Dublin Cookery School.
  2. All food cooked in the school is intended to be eaten on the premises.For health and safety reasons, no savoury or unapproved items may be taken home.
  3. Dublin Cookery School shall be under no liability whatsoever for any loss, injury, or damage to students, guests, customers, or their property, whether due to any neglect, act, or omission by the school, its agents, or employees.

 CODE OF CONDUCT

  1. Respect, cooperation, and teamwork comprise the foundation of how we interact with each other here at Dublin Cookery School.This applies to interaction between guests, students, and tutors and should be reflected in all aspects of participation in the course.
  2. If Dublin Cookery School considers that a student or guest is behaving in an unacceptable manner during any course or event held on our premises, the offending guest or student may be required to leave either immediately or within a specified time. No refund will be made in this case.
  3. Dublin Cookery School reserves the right to also remove this guest or student from any course that he or she has booked onto in the future. In this situation, full refunds for these bookings will be made.