BOOKING & CANCELLATION POLICY FOR SHORT COOKERY COURSES

1. Short Cookery Courses refer to all Morning Courses, Evening Courses,  1-Day Courses, Week Long Courses (2-5 days), & Pop-Up Restaurant Nights. Bookings include new bookings, re-bookings, and transfers.
2. The course fee for Short Courses must be paid in full at the time of booking. Short Course fees cannot be paid upon arrival for participation on a course. Dublin Cookery School can only reserve a place on a course once full payment of course fees has been made at which point we will confirm the booking with an Order Confirmation email. Should the course of your choice be fully booked, give us a ring and we can place you on a waiting list.
3. Dublin Cookery School does not issue cash or credit card refunds for customer cancellation.
4. Morning, Evening, 1 Day Course Deferral Policy: A booking may be deferred to another course without penalty if at least 14 days' notice is given. If 4 – 14 days' notice is given before the start of the course, deferrals will be subject to a €10 administration fee per attendee. If, however, a deferral for a Short Course is requested 2 - 3 days before the start of the course, deferrals will be subject to a €25 administration fee per attendee. All short Course deferral requests must be made by email. No deferral requests may be made within 48 hours of a Morning Course, Evening Course, or 1-Day Course Booking; at this point in time no credit or refund will be possible.
5. 2 - 5 Day Course Deferral Policy: A booking may be deferred to another course without penalty if at least 14 days notice is given. If 14 – 27 days notice is given before the start of the course, deferrals will be subject to a €10 administration fee per attendee. If, however, a deferral for a Short Course is requested 8-13 days before the start of the course, deferrals will be subject to a €25 administration fee per attendee; and if a deferral is requested 2 - 7 days before the start of the course, deferrals will be subject to a €75 administration fee per attendee. All short Course deferral requests must be made by email. No deferral requests may be made within 48 hours of a Morning Course, Evening Course, or 1-Day Course Booking; at this point in time, no credit or refund will be possible.
6. Deferrals and cancellations can only be made in writing to our email info@dublincookeryschool.ie. Phone or voicemail cancellations will not be accepted.
7. Administration fees for both cancellations and deferrals are calculated on a per attendee basis.
8. Note that if you cannot make a Morning Course, Evening Course, 1 Day Course or Pop Up Restaurant Night that you have booked, you are more than welcome to send someone in your place (16 years or older). Just let us know that we should be expecting them in advance. Multi-Day Courses (2-5 days in length) are reserved for the individual booked onto the course or a single attendee (e.g., if you aren't able to attend certain days, someone else cannot be sent in your place on those days).
9. If a person that is booked on a course fails to attend for any reason, they are not entitled to a refund or a deferral to another course.
10. In the case of deferrals of courses booked on sale, the relevant deferral fees will be applied and then the remaining value of the original booking will remain as a credit available to use towards future bookings.
11. Travel or accommodation costs relating to a cancelled or rescheduled cookery course are the sole responsibility of the student. Dublin Cookery School will not reimburse any travel or accommodation costs that were lost due to a cancelled or rescheduled cookery course.
12. If you have been booked onto a course as a gift, all provisions set out in our Terms & Conditions still apply.

BOOKING & CANCELLATION POLICY FOR CERTIFICATE COURSES

1. The 12 Week Certificate Course requires a deposit equivalent to 10% of the full course tuition in order to reserve a place in the program. The tuition balance is due 8 weeks prior to the start of the course.
2. The 4 Week Certificate course requires a deposit of €850 in order to reserve a place in the program. The tuition balance is due 8 weeks prior to the start of the course.
3. Dublin Cookery School can only guarantee a place on a Certificate Course once the full tuition amount for the course has been paid which will be acknowledged with an Official Receipt of full tuition payment. Should the course of your choice be fully booked, there will be an option to be placed on a waiting list.
4. If written Notice of Cancellation is received at least 8 weeks before the start of a Certificate Course, any amount paid towards the full course tuition will be refunded minus an admin fee of €75. If written Notice of Cancellation is received within 8 weeks of the Certificate Course start date, the full course tuition will be forfeited including deposit amount.
5. Should you wish to defer your reserved place on a Certificate Course to a course date in the future rather than cancel your booking outright, we will transfer your course deposit and any tuition amount paid to that future date if at least 8 weeks notice is given in writing. If a Certificate Course deferral request is made less than 8 weeks before the start of a Certificate Course, a deferral will not be possible and your deposit and any tuition amount paid will be forfeited.
6. Withdrawal from a Certificate Course due to illness, travel difficulties, or any other reason does not lead to any form of refund. If the student leaves a Certificate Course prior to completion of the course, he or she forfeits his place as well as all fees paid. Personal and/or travel insurance is highly recommended to cover you not being able to attend or complete a course.

CERTIFICATE PROGRAM TRIAL COURSES

1. Full payment for the Trial Course must be made at the time of booking.
2. The full cost of a Trial Course up to a maximum of €180 will be deducted from the final payment of the student’s Certificate Course tuition balance.
3. The value of the Trial Course remains eligible for use as a credit against a student’s Certificate Course tuition for a period of 12 months following the date the Trial Course was taken.
4. Should someone choose not to enroll in a Certificate course following the Trial Course, the individual will not be entitled to a refund.
5. Only 1 x Trial Course is available per person.
6. Trial Courses must be claimed prior to the commencement of the student’s Certificate Course.
7. Trial Courses are subject to availability and our full Terms & Conditions.
8. Accommodation and any other costs are excluded from the Trial Course offer.

BOOKING & CANCELLATION POLICY FOR SPECIAL EVENTS

1. Events within this section include Personal Event bookings, Corporate Event bookings, and Venue Hires. Venue Hires may be subject to additional Terms and Conditions which will be outlined in individual contracts.
2. With the exception of the Corporate Supper Club and Fit Food Corporate 4-Part Series and Venue Hires, all Events require a deposit equivalent to 50% of the estimated Event cost in order to reserve the date requested at which point we will confirm the reservation with an Official Receipt of Deposit. The remaining amount will be due by 5:00 PM on the first business day following the Event date. Corporate Supper Clubs and Fit Food Corporate 4-Part Series require full payment of the total package cost in order to reserve the dates requested. Similarly, Venue Hires require full payment in advance of the venue hire date.
3. If Dublin Cookery School does not receive the remaining balance payment (if applicable) for an Event 14 days after the Event date, a late fee equivalent to 10% of the total Event cost will be added to the final invoice.
4. With the exception of the Corporate Supper Club and Fit Food Corporate 4-Part Series, details regarding Events including number of participants, dietary requirements, and menu must be confirmed at least 10 days prior to the Event. The final Event cost quoted at this time will be applied when calculating the outstanding balance due even if the actual number of participants attending the Event drops. For the Corporate Supper Club and Fit Food Corporate 4 Part Series, the number of participants must be confirmed at the time of booking when full payment is taken. If there are any additional participants to add on to the original booking, please contact us directly to discuss feasibility.
5. If written Notice of Cancellation is received at least 28 days before the Event date, your deposit (if applicable) will be refunded minus an administration fee equivalent to 10% of the total Event cost. If, however, written Notice of Cancellation is received less than 28 days before the Event date, the deposit will be non-refundable. Note that certain events may have a non-refundable deposit clause in the case that the school canceled classes in order to accommodate the event.
6. Reserved Events may be transferred to another date if at least 28 days notice is given before the initially planned Event date. If an Event date transfer is requested 7-28 days before the Event date, a €200 administration fee will be added to the final invoice. Event date transfers requested less than 7 days before an Event date cannot be accommodated and the deposit or any amount paid is forfeited. Arrangements for Event date transfers must be made over the phone.
7. Any property or equipment damage as a result of Venue Hire will be billed directly to the hiring party with payment due upon receipt.

BOOKING & CANCELLATION POLICY FOR CATERING EVENTS

1. Catering Events in this section apply to all Catering related services including pick-up and drop-off Catering bookings as well as on-site Catering Events requiring service staff. Weddings and Catering Events requiring special arrangements may be subject to additional Terms and Conditions which will be outlined in individual contracts.
2. Catering bookings require a deposit equivalent to 50% of the Catering Event cost in order to reserve the date requested at which point we will confirm the booking with an Official Receipt of Deposit. The remaining amount will be due 28 days prior to the Catering Event date unless otherwise stipulated during the planning of a Special Event. Details regarding Catering Events including number of guests, dietary requirements, and menu must be confirmed at this time.
3. Deposits for Catering Events are non-refundable.
4. Reserved Catering Events may be transferred to another date if at least 28 days notice is given before the initially planned Catering Event date. If a Catering Event date transfer is requested 7-28 days before the Catering Event date, a €200 administration fee will be added to their final invoice. Event date transfers requested less than 7 days before a Catering Event date cannot be accommodated and the deposit will be forfeited. Arrangements for Catering Event date transfers must be made over the phone.
5. Venue and equipment rentals for Catering Events are the sole responsibility of the customer.
6. Insurance for on-site Catering Events is the full responsibility of the customer.

GIFT VOUCHERS

1. Gift Vouchers purchased through our retired online system (containing 4-5 numerical digits) have now expired and are no longer redeemable.
2. Gift Vouchers purchased through our new online system can be redeemed online by entering its unique Gift Voucher Number during the Check-Out process so long as the expiration date has not been passed.
3. Gift Vouchers can be used towards the purchase of courses at regular price, Cook’s Club Memberships, and shop items (both online and in person).
4. Gift Vouchers cannot be applied to courses offered at a discounted price or in conjunction with any other offer. In these cases, the regular retail price of the course will be applied.
5. Gift Vouchers cannot be exchanged for cash.
6. All Gift Vouchers are non-refundable.
7. Gift Vouchers have an expiration date of 1 year from the date of purchase. If a Gift Voucher was issued under other circumstances, the expiration date will be clearly listed on the voucher.
8. If any item purchased with a Gift Voucher is used for an item of a lower price, the credit will remain on the Gift Voucher. No cash refund will be given.
9. Gift Voucher values may be applied towards items at a higher value with the difference in amount payable by cash or credit card at the time of purchase.
10. Complimentary digital Gift Vouchers are automatically generated for all Gift Voucher orders. Physical Gift Voucher cards are available at a cost of €2 per card.

COOK’S CLUB MEMBERSHIPS

1. A Cook's Club Membership entitles the Membership Holder to the value of 6 digital Membership ‘Tickets’.
2. Membership Tickets may be used to book onto Evening Courses and/or 1 Day Courses according to the Ticket Value System above.
3. Ticket values can only be used within the Cook’s Club Membership Program.
4. Membership Tickets cannot be used towards courses other than Evening Courses and/or 1 Day Courses.
5. Certain courses may be excluded from this offer such as Cooking for Friends: A Four-Part Series and Masterclasses with Guest Chefs.
6. Ticket values cannot be used in conjunction with any other offer.
7. Cook’s Club Members may make changes to their Cook’s Club bookings without penalty if at least 7 days notice is given prior to the start of the booked course. If less than 7 days notice is given prior to the start of the booked course, the change will be subject to a €10 administration fee. Arrangements for Cook’s Club booking changes must be made over the phone.
8. Cook’s Club Memberships are non-transferrable. The name registered with the Membership is the sole individual granted Cook’s Club Membership benefits.
9. Cook’s Club Memberships cannot be exchanged for cash. Tickets will have no cash value.
10. All Cook’s Club Memberships are non-refundable.
11. Cook’s Club Memberships have an expiration date of 3 months from the date of issue.
12. Cook’s Club Members are entitled to 10% off items in our Brookfield Terrace Gift Shop for the entire duration of their membership (discount excludes cookery books).
13. Unused Tickets may not be carried over for use beyond the expiration date. In these cases, unused tickets are forfeited.
14. Courses booked with the Cook's Club Membership are subject to Dublin Cookery School's full Terms & Conditions.

PROMOTIONS & SPECIAL OFFERS

1. Promo Codes and Special Offers may only be applied to the select courses and dates specified in the Promotion for the duration of the Promotion.
2. Promotions and Special Offers cannot be used in conjunction with any other offer.
3. We reserve the right to end Promotions and Special Offers at any time.
4. Normal cancellation and booking conditions apply including relevant deferral fees.
5. In the case of deferrals of courses booked on sale, the relevant deferral fees will be applied and then the remaining value of the original booking will remain as a credit available to use towards future bookings.

PAYMENT

1. Card payments can be made by DEBIT CARD, VISA, OR MASTERCARD (we do not accept AMEX) through our online booking system or by authorisation (verbal or written) through the office. Cheques are not accepted by Dublin Cookery School.

CANCELLATION OF COURSE DATES & FEES

1. All terms in this section apply to Morning Courses, Evening Courses, Day Courses, Multi-Day Courses, and Certificate Courses as well as all Events.
2. Dublin Cookery School reserves the right to alter the timing or content of any course, to substitute any teacher, or to cancel a course at any time.
3. Dublin Cookery School reserves the right to make alterations to all course fees and dates published in brochures or online.
4. In the event that such changes occur, notification will be given to all affected students as soon as possible via email.
5. In the event that a course is cancelled by Dublin Cookery School (with the exception of the point below), the course will be refunded in full if the course payment was made by cash or credit card (notwithstanding extenuating circumstances such as 'force majeure'). Alternately, a credit may be applied to a future course, as per the customer’s request. If the booking was made using a Gift Voucher, the Gift Voucher will be credited with the original payment amount. If the booking was made using a Cook’s Club Membership Ticket, the Cook’s Club Membership will be credited with the appropriate amount of Cook’s Club Membership Tickets.
6. In the events of 'force majeure', all payments for course fees will turn into a credit note and may be used towards re-booking at a later date.

HEALTH & SAFETY

1. In order to help prevent the spread of COVID-19 and ensure the safety of all DCS students, guests and staff, we have introduced new measures of operation. All of our COVID-related customer information can be accessed here. Course attendees are expected to comply with our COVID-related protocol.
2. In the interests of both hygiene and safety, students and guests are advised to wear covered, low-heeled shoes with a non-slip sole within the Hands-On kitchen area at Dublin Cookery School.
3. All food cooked in the school is intended to be eaten on the premises. For health and safety reasons, no savoury or unapproved items may be taken home.
4. If you are gluten intolerant or suffer from coeliac disease please contact us before booking onto a course and we'll be able to confirm whether or not your specific course menu is adaptable.  If you suffer from another allergen or dietary restriction, please advise the school at the time of booking. We can normally accommodate by making slight adjustments for your specific hands-on tasks. Note though that the curriculum for other students will remain the same and that there may also be certain course themes that may not suit in order to stay true to the brief. Please email us if you are unsure about your desired class and whether or not we accommodate your dietary needs. When making a booking, be sure to highlight if your food allergy is life threatening and if it is, you must bring an Epi-pen. If your food allergy is airborne and severe or life threatening, due to the wide range of course themes that we host throughout the days and evenings, our environment is not safe for you; if this is the case, we regret that we cannot accept your booking. Please note that we are a busy school environment and while every care will be taken to provide a safe and enjoyable cooking experience for all students, the allergin(s) you are affected by may have been handled at some point previous to your arrival, there is always the risk of cross-contamination.
5. Dublin Cookery School shall be under no liability whatsoever for any loss, injury, or damage to students, guests, customers, or their property, whether due to any neglect, act, or omission by the school, its agents, or employees.
6. All of our regular courses are designed for adults and our minimum age requirement for someone coming on their own is that they are at least in Transition Year (an exception to this is on specialized age-specific courses such as Growing Gourmets). If your child is younger than this and you think that he or she would enjoy one of our regular courses, we'd love to have them on but they must be accompanied by an adult. Please alert us within the comments section of your online booking if any of the above applies to the attendee; note that our course fees apply to each participant or attendee, regardless of age. Note that our Growing Gourmet Courses are for students 12-17 years of age.

CODE OF CONDUCT & SOCIAL MEDIA

1. Respect, cooperation, and teamwork comprise the foundation of how we interact with each other here at Dublin Cookery School. This applies to interaction between guests, students, and tutors and should be reflected in all aspects of participation in the course.
2. If Dublin Cookery School considers that a student or guest is behaving in an unacceptable or unsafe manner during any course or event held on our premises, the offending guest or student may be required to leave either immediately or within a specified time. No refund will be made in this case.
3. Dublin Cookery School reserves the right to also remove this guest or student from any course that he or she has booked onto in the future. In this situation, full refunds for these bookings will be made.
4. Dublin Cookery School regularly communicates school related news in posts made on Instagram and Facebook as well as within its monthly newsletter. Please be aware that this information may include imagery relating to courses, course events, and student achievements.

PURCHASES FROM OUR ONLINE GIFT SHOP

1. Certain products from our Online Gift Shop are available for delivery to addresses within Ireland and the UK. International deliveries (including other addresses within the EU) will require a minimum delivery surcharge and may incur extra delivery charges depending on the exact destination in which case we will contact the customer to confirm these requirements. Please consult the chart below for the delivery surcharge applicable to you.
2. If you order Products from our Online Gift Shop for delivery, keep in mind that international delivery destinations may be subject to import duties and taxes. These are generally applied once the delivery reaches the destination. Customers are fully responsible for payment of any duties and taxes applicable to their order. We encourage customers to contact their local custom’s office for further information before placing an international order.
3. All Products purchased from our Online Gift Shop for delivery will be delivered by An Post unless other arrangements have been made for custom orders. We will make every effort to post products on the first business day following Order Confirmation. Estimated delivery timescales once processed by An Post are listed below.(See http://postage.anpost.ie/transit.asp for more information.)
4. If we have to delay dispatch of an Online Gift Shop order, we will notify you by email as soon as possible. Dublin Cookery School is not liable for any delay or difference in delivery times within the posted estimated timeframes.

DELIVERY SURCHARGE CHART & ESTIMATED DELIVERY TIMES

RETURNS ON PRODUCTS

1. Products within this section only apply to physical products purchased from our Brookfield Terrace Gift Shop and/or our Online Gift Shop. Products within this section do not apply to any food items, Gift Vouchers, Cook’s Club Memberships, Short Course bookings, Certificate Course bookings, Special Events, Catering Events, or any other dining events.
2. For products purchased from our Brookfield Terrace Gift Shop, customers have 14 days from the date of purchase to return an item to Dublin Cookery School for refund. All items for return must be returned as new, unused, in its original packaging, and accompanied by the buyer’s receipt. Dublin Cookery School cannot accept returns that have been used or damaged.
3. For products purchased from our Online Gift Shop, customers must email info@dublincookeryschool.ie with the details regarding the return including a forwarded copy of the Order Confirmation, your full name, contact telephone number, email address and original delivery address. Customers have 14 days from the date the product reached the delivery address to return an item to Dublin Cookery School for refund as reflected on the postage date stamp on the package. All items for return must be returned as new, unused, and in its original packaging and accompanied by a copy of the Order Confirmation email. The customer will be responsible for all postage costs. Once received, Dublin Cookery School will credit the original purchaser’s credit card for the amount that was paid. Refunds will be made within 7 days of the date that we receive your returned package. Dublin Cookery School will not accept returns that have been used or damaged. Any returns that are not new, unused, and in its original packaging will be sent back to the customer and the customer will be responsible for postage costs.
4. Dublin Cookery School is not liable for any items for return which fail to reach us.